KPIs
The saying ‘What gets measured gets done’ illustrates the importance of the right things being measured and inappropriate things being left out. If an organisation does not measure what it values, it will end up valuing what can be measured.
Any performance measurement system requires the identification of indicators which can identify past, current or potential future outcomes.
We have an in-depth understanding of selecting, documenting and working with key performance indicators that covers:
- Theory behind KPI usage
- Metadata required for proper KPI definition
- Characteristics of good KPIs
- Structured process for KPI selection
We can assist clients interested in improving the way they employ KPIs in their day to day operations through:
- Facilitation of the KPI selection process
- Documentation and administration of their KPI database
- Audit of existing KPIs
- Training on working with KPIs
Definition of indicators
“An instrument which gives you information”.
The English Language Dictionary
“A quantitative or qualitative factor or variable that provides a simple and reliable means to measure achievement, to reflect changes connected to an intervention, or to help assess the performance of a development actor”.
DAC Glossary of Key Terms in Evaluation
“A variable, which purpose it is to measure change in a phenomena or process”.
USAID